1. Introduction
ContentExperts.ai ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website development, hosting, and related services.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, business name, and website URL that you provide through our intake forms and change request forms
- Business Information: Details about your business type, industry, products, services, target audience, and project goals
- Payment Information: Billing details and payment status. Card details are entered directly with our payment processor, Stripe, which handles them under its own privacy policy — we do not store your full card number on our servers
- Usage Data: Information about how you interact with our website, including IP addresses, browser type, pages visited, and time spent on our site
- Content & Assets: Logos, images, branding materials, and written content you provide for your website project
- Uploaded Files & Request Details: Screenshots, reference files, and project materials you upload, along with the details you enter in bug reports, change requests, custom quote requests, plan setup forms, and scheduling requests
- Account & Authentication Data: Email address and session tokens used when you sign in to your client dashboard. Sign-in is passwordless — we email you a one-time 6-digit verification code to log in, so we never use or store passwords. Authentication and sessions are handled securely through Supabase Auth
- Dashboard Activity: Project progress views, form submissions, appointment bookings, and change requests submitted through your client account
3. How We Use Your Information
We use the information we collect for the following purposes:
- To design, develop, and deliver your custom website
- To review uploaded files, screenshots, and project materials needed to build, troubleshoot, and support your website
- To provide ongoing hosting, maintenance, and support services
- To process change requests and implement website updates
- To communicate with you about your project, account, and services
- To provide access to your client dashboard, including project status, progress updates, scheduled appointments, and submitted requests
- To process payments and manage your subscription
- To improve our services, website, and user experience
- To comply with legal obligations
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party services that help us operate our business (e.g., Stripe for payments, Supabase for database and authentication, Cal.com for scheduling, hosting infrastructure providers)
- Legal Requirements: When required by law, regulation, legal process, or governmental request
- Business Protection: To protect the rights, property, or safety of ContentExperts.ai, our clients, or the public
5. Data Security
We use reasonable administrative, technical, and organizational measures to help protect your information, including:
- Encryption in transit (HTTPS/SSL) for data submitted through our website
- Passwordless sign-in and session management handled through Supabase Auth
- Payment details handled by Stripe rather than stored on our servers
- Access controls that limit who on our team can view submitted information
No method of transmission or storage is completely secure, so while we work to protect your information, we cannot guarantee absolute or perfect security.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. After account cancellation, we retain website files and backups for up to 90 days. We may retain certain information as required by law or for legitimate business purposes.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your personal information
- The right to withdraw consent for data processing
- The right to request a copy of your data in a portable format
To exercise any of these rights, please contact us using the information below.
8. Cookies & Analytics
Our website uses cookies and similar technologies for site functionality, security, performance, and analytics. We use Google Analytics to understand how visitors use the site (for example, pages visited and general usage trends). Embedded third-party services we use — such as Stripe, Supabase, and Cal.com — may also set cookies needed for their features to work.
You can control or disable cookies through your browser settings, though some parts of the website may not function properly if cookies are disabled.
9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services you interact with.
10. Children's Privacy
Our services are intended for businesses and individuals age 18 and older and are not directed to children. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will take steps to delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after any changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us: